Reconditioning Assistant

·The reconditioning assistant is responsible for the of the end-to-end lifecycle for customer vehicles, throughout the vehicle reconditioning / repairs process, making sure the work is carried out in a timely and efficient manner and to the highest of standards, maximising utilisation and resource and expertise across the site.

·To actively promote and support reconditioning / repairs within the MAS site, liaising with customers to explain the enhancements of reconditing and potential uplift in vehicle valuations.

·To have proven experience in vehicle reconditioning / repairs and the management of client relationships.

·Ensure all branded stock at every operation is being processed as per the customer’s agreed SLA.

·Strong understanding of repair methods and the ability to select the most appropriate for the vehicle.

·To be the first point of contact for the relevant sub-contractor.

·Ensuring the quality of vehicles are within standard at all times, with the support of the functional manager.

·Ensure all work carried out is in accordance with contract standards and manufacturer guidelines.

·Ensure compliance with Cox Automotive environmental policies and Cox safe ways of working.

·Monitor and quality check the workmanship on vehicles to the highest standards.

·Act as the conduit between the business and customer, attending client meetings as and when required.

·Champion Our Guiding principles. We do the right things always, we lead by example, we bring out the best in everyone.

·You will have a strong focus on achievement and delivery with a creative and pragmatic approach to problem solving.

·Excellent knowledge of Health and Safety practices and procedures

·Effective communication skills, oral, written, presentation, influencing and negotiations.

·Good organisational skills including the ability to prioritise work to meet deadlines and to work on several projects at the same time.

·Reliable and accountable, with an agile approach to work, that ensures deliverables are met within defined timescales.

·The ability to build robust relationships with customers, working as a partnership deliver on targets.

·Strong reporting skills, ensuring that the business continues to report on delivery targets in line with the contract terms.

Salary:

£12.21 per hour

Working Hours:

Monday to Friday, 07:30 - 16:00