Call Centre Agent

Published: November 14, 2018
Sheffield, United Kingdom
Job Type
Reference Number
Call Centre Agent
£16,000 - £18,000 per annum with OTE £22,000 - £24,000


Call Centre Agent

Duration: Permanent, Full time

Salary: £16,000 - £18,000 per annum with OTE £22,000 - £24,000

The Role:

We are recruiting for a Call Centre Agent on behalf of our Sheffield based client.

The successful candidate will possess excellent communication skills and demonstrate a consistent focus on performance and customer service. You must be able to adapt quickly to changes in relevant guidelines and work towards targets. Within this role you will report to the Collections Supervisor.

Successful candidates for Call Centre Agent will be responsible for:

  • Accomplishing the efficient and timely collection of debts.
  • Taking inbound and outbound calls.
  • Arranging payment arrangements within FCA guidelines.
  • Ensuring customers payments are kept up to date.
  • Meeting and exceeding KPI’s within quality, cash collocation and productivity.
  • Ensure best practice on calls is followed.
  • Deal with general account queries.

Attributes needed:

  • Debt recovery and collection experience preferred but not essential.
  • Excellent communication skills.
  • High level of written and verbal communication.
  • Professional.
  • Self-motivated.
  • Be able to working toward set targets.

Apply for this role now online.

Forde Recruitment is part of the Forde Recruitment Group. This vacancy is being advertised on behalf of Forde Recruitment Ltd who in this instance are operating as an Employment Business. Unfortunately, due to the high volumes of applications we are currently receiving, we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion and continue to search on our website for future vacancies.

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